I'm a Principal Product Designer based in Nashville, TN with nearly a decade of experience crafting user-centered solutions for complex enterprise products.
Since graduating from Belmont University in 2016 with a BFA in Design Communication and Web Development, I've evolved from pixel-pushing to leading strategic design initiatives that drive measurable business impact.
What drives me now is different than what drew me to UX initially. I'm energized by solving ambiguous problems, mentoring designers to think systemically, and translating messy operational workflows into elegant, accessible experiences. I thrive in fast-paced, collaborative environments where design has a seat at the table and teams iterate rapidly based on real user feedback.
Outside of work you'll find me trying new restaurants around Nashville, reading too many books at once, taking photos of my cats, or trying a new hobby (it’ll definitely stick).
Books I’ve been reading:
Babel by R. F. Kuang
Build by Tony Fadell
Midnight in the Garden of Good and Evil by John Berendt
Shows I’ve been watching:
Stranger Things
Shrinking
Traitors
Personality Tests
5 (Enneagram)
INTP (Myers-Briggs)
Green (True Color)
Me, thinking about moving to Croatia
Asurion
HCA Healthcare
Product Designer (2018 – 2021)
Conducts UX design, research, and strategy of consumer-facing products including websites, scheduling platforms, and the patient portal
Collaborates with a small team of designers, ensuring all projects are done on time with quality, gathering and defining requirements, scope, KPI’s, and cost estimates
Mentors and provides feedback for designers at all job levels
Partners with analysts, engineers, and stakeholders to prioritize, design, and build new features for consumer facing products
Facilitates design workshops with stakeholders and internal team members
UX Intern (2017 – 2018)
Created accessible branding elements for facility websites
Implemented the HCA Design System across multiple platforms and mediums
Analyzed user testing results and created usability guides for products and prototypes
Assisted with creating wireframes and mock-ups for consumer-facing products
Diligently worked to ensure accessibility for all users on all products
Nashville Arts Magazine
Web Content Editor | Graphic Designer (2016–2017)
Transitioned monthly print magazine to a digital platform
Maintained website and social media by adding content on WordPress sites, Facebook, Twitter, and Instagram
Designed layout and content for a weekly newsletter on MailChimp
Designed content for billboards
Belmont University
Principal Product Designer (2024 – current)
Reduce average call time, lower cost per interaction, and increase sales conversion by leading design of an AI-forward call center workspace with contextual upsell surfaces and agent-assist tooling
Increase coach and technician efficiency by leading design of a manager dashboard that enables alert triage, performance visibility, and structured coaching workflows
Contribute patterns and components to the Asurion design system to support consistency and scalability across enterprise products
Mentor and provide design feedback to junior and mid-level designers, supporting growth across craft, systems thinking, and product storytelling
Senior Product Designer (2021 – 2024)
Owned end-to-end design from discovery through delivery for complex, data-heavy internal tools, translating operational workflows into clear, usable systems
Conducted user research across agents, coaches, managers, and technicians to validate workflows and prioritize high-impact opportunities
Contributed to the Asurion design system to support consistency across enterprise products
Delivering on the needs of clients, such as Amazon, AT&T, and Verizon
Bachelor of Fine Arts (2013–2017)
Degree in Design Communications with an emphasis in Web Development
Graduated Cum Laude
Won a Student Addy Award for an app utilizing the physical web